Shipping Policy

At Pawli™, we want to make sure your order arrives safely and as smoothly as possible. Please review our shipping information below.

Free & Insured Shipping

We offer FREE & insured shipping on all eligible Pawli™ orders at no additional cost.

Order Processing

Orders typically require 1–4 business days to be processed, prepared, and shipped.

Please note that weekends and holidays are not considered business days.

Once your order has been shipped, you will receive a confirmation email with your tracking information when available.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery typically takes:

4–8 business days

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, including carrier delays, weather conditions, holidays, or high order volumes.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at pawli@use.startmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Pawli™ is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us at pawli@use.startmail.com so we can review the situation and assist you.

Please provide your order number and any relevant photos or information that may help us resolve the issue.

Delays

While most orders arrive within the estimated timeframe, occasional shipping delays may occur.

Shipping delays caused by carriers, weather, customs, holidays, or other circumstances outside of our control do not automatically qualify an order for a refund.

Contact Us

If you have any questions about your order or shipping, please contact us at:

pawli@use.startmail.com

We'll be happy to help.