Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it

• Be returned in its original packaging

• Include all original accessories and components

• Include a receipt or proof of purchase

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return.

How to Start a Return

To request a return, please contact us at pawli@use.startmail.com before sending your item back.

If your return is accepted, we will provide you with instructions on how and where to send your package.

Customers are responsible for all return shipping costs. Original shipping costs, if any, are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at pawli@use.startmail.com.

Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

If the item arrived damaged, defective, or incorrect due to an error on our part, please contact us before returning the product.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases.

We also cannot accept returns on gift cards.

Please contact us if you have questions about whether your specific item is eligible for a return.

Exchanges

The fastest way to get the item you want is to return your current item. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

The item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pawli@use.startmail.com.